Website & Store Privacy Policy

How we handle your information

Last updated: September 25, 2026

This policy explains how Joe Lord Systems (Lord Electric & Control, LLC) handles information collected through joelordsystems.com and our online store. For our OCS 360 app, see our app privacy policy.

Information We Collect

Contact details you provide: name, email, phone, company or farm name
Billing and shipping addresses and order details
Farm sales tax exemption details you submit at checkout
Messages you send through our contact form
Basic technical data such as IP address and browser type, used for security and fraud prevention

How We Use It

To process, ship, install, and support your orders
To handle warranty claims and product registration with FJ Dynamics
To keep required tax and business records
To respond to your questions and requests

We do not sell your personal information.

Payments

Payments are processed by Stripe. Your full card and bank account numbers go directly to Stripe and are never stored on our website. Stripe’s use of your information is governed by its own privacy policy.

Who We Share It With

FJ Dynamics, for warranty, registration, and support of your equipment
Shipping carriers, to deliver your order
Service providers that run our website, email, and payments
Authorities, when required by law

Cookies

Our store uses essential cookies to keep your cart and checkout working, and Stripe uses cookies to help prevent fraud. Product videos load from YouTube in privacy-enhanced mode only when you press play.

Data Retention

We keep order and tax records for as long as required by law, and other information only as long as needed for the purposes above.

Your Choices

You may request a copy of, correction to, or deletion of your personal information (subject to records we must keep) by contacting support@joelordsystems.com or (608) 378-4526.